Skip to Content

Full Time Customer Assistant Representative - Southampton, NY

Brand
Enterprise logo
Location

Southampton, NY

Employment

Regular Full-Time

Salary

USD $18.25 / Hour

Recruiter

Elise Turley

 

  

We’re immediately hiring for Southampton, NY office!  The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non airport branch location.  

 

The starting rate of pay is $18.25 / hour. Employees have the opportunity to earn yearly merit increases based on performance.

 

We offer:

  • Paid Time Off, starting with 5 days upon hire and receiving a total of 12 days your first year, plus 6 holidays
  • Health, Dental, Vision insurance; Life Insurance; Prescription coverage
  • Employee discounts on car rentals, car purchases and much more!
  • 401(k) retirement plan with company match and profit sharing

 

This position is located in Southampton 

The address is:

395 County Road #39A

Southampton, NY 11968

 

 

 

 

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
  • Understand the damage loss report reporting procedure.

 

Equal Opportunity Employer/Disability/Veterans

 

  • Must be at least 18 years old. 
  • Must have two years college experience OR at least two years of customer service experience
  • Must have a high school diploma or GED
  • The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Aside from religious observations, must be available to work an average of 40 hours per week, including weekends
  • Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
  • Must be able to read, write, and speak English

 

Get to know us

Life at Enterprise Mobility

Your local group

New York - New York City and Albany Areas, New Jersey - Northern and Central, Connecticut - Western and Vermont

Woman seated looking at smartphone

Job Alerts

Alerts straight to your inbox

Info

Please enter an email address.


Areas of Interest

Internal Server Error

Please add options above