Rapid Response & Technology Makes a Difference
As Hurricane Florence charged towards the United States, Enterprise shifted resources to meet spiking demand for local ground transportation in affected areas. The company is always prepared to respond and move vehicles into affected areas as quickly and as seamlessly as possible.
In fact, Enterprise is in the process of transporting several thousands of its vehicles from surrounding cities and states into the southeastern coastal region, moving them to critical areas to help meet demand and assist with disaster recovery and hurricane clean-up efforts.
Even before the storm hit, Enterprise Holdings was collaborating with catastrophe teams before they arrived in affected areas to assess damage and begin cleanup. These teams include insurance catastrophe teams and energy/power companies, as well as Federal Emergency Management (FEMA), General Services Administration (GSA), the National Guard, state emergency response officials in North Carolina and South Carolina, and others.
As part of the planning before and during the storm, employees were sent home, or to other operable locations, with mobile tablets allowing them to process rental transactions away from the counter in virtually any location. With Enterprise LaunchPad® tablets, employees can be re-assigned from flooded branch offices to assist at other facilities. This technology also makes it easier to manage local demand when customer calls to inoperable branch offices are automatically forwarded to other operational sites.