Innovative Rental Process Enhancements
In response to the COVID-19 health crisis, Enterprise modified its services to protect customers and employees while remaining open to meet critical transportation and personal mobility needs as an essential service provider. These offerings include curbside rental transactions, as well as delivery at some locations, to help best serve customers while minimizing foot traffic in locations.
“Recognizing that social distancing and minimal contact will remain important safety measures for many customers, Enterprise Holdings is refining our current modified offerings to move toward implementing more permanent low- and no-touch experiences for our customers,” added Taylor.
Enterprise Holdings’ brands will accelerate efforts to offer new rental experiences including introducing new options such as: advanced check-in at Enterprise’s neighborhood locations, “show your pass and go,” and enhanced curbside and delivery options. Beyond that, the company will continue to roll out updated processes and safety procedures for its rental operations, as well as its other lines of business.
“Now more than ever, we are reminded of the importance of innovating to serve our customers and adapting to meet their evolving needs,” said Taylor. “We know everyone has been impacted by COVID-19, and we want to assure our customers that they can have confidence in knowing we are doing everything we can to support their transportation needs with clean vehicles and a safe rental process as they begin to move forward.”
For more information about Enterprise’s Complete Clean Pledge or ongoing COVID-19 response, visit enterprise.com. For more information about Enterprise Holdings, visit enterpriseholdings.com.